Frequently asked questions
What can I do with pix.bi?
You can create a personal website, blogs, portfolios, and galleries to share photos with clients.
Where are my data stored?
Our service is based on cloud technologies and physically files and databases are located in the EU (data centers are located in Frankfurt, Germany)
Can I transfer an existing website?
Yes, our team will help you transfer your website to our platform. To do this, leave a request at hi@pix.bi
If I don't know how to code and don't have a background in programming, can I create a website on my own?
No programming skills are required to create a website or gallery with pix.bi, as the service is designed to be as simple and convenient as possible for anyone with basic digital skills. All you need to do is fill in the text fields that have already been prepared and upload photos to complete the aesthetic appearance of the page, which can be done using a computer or smartphone.
Does pix.bi support multi-languages? What languages are available?
Yes, pix.bi supports nine languages: Ukrainian, English, Polish, Italian, French, Spanish, Portuguese, German and Bulgarian which you can set up in the admin panel.
I have my own domain, can I use it on the pix.bi platform?
Yes, in the paid plan, you can add your domain in the Domains menu in the admin panel settings.
Is my data or my client's data processed when using the service?
Your data and customer data are stored in a secure database and are not processed in accordance with privacy regulations.
What tariff plans are available on the service and can I switch from one tariff to another?
There are 5 tariff plans available: free, basic, plus, professional, and maximum. You can find the prices on the main page in the “Prices” section. Yes, you can change your tariff plan at any time.
How do I cancel my subscription?
Go to the Subscription menu in the admin panel settings and click “Unsubscribe”
If I cancel my subscription, what happens to my photos and data on the site and in the gallery?
In 5 days after cancellation or non-payment of the subscription, gallery and portfolio files will be automatically deleted up to 1 GB (free plan). The text content of the site and its files are not deleted.
Can I use SEO optimization for a website created with pix.bi?
Yes, your site automatically supports semantic markup, has meta tags, sitemap files, and robots for SEO promotion.
Does the quality of photos change when uploading?
Yes, the site displays optimized images, this is done for the fastest possible loading of your site. When downloading files through the gallery, your client will receive the original file size.
Can I work on the design of the gallery while uploading files to it?
Yes, you can do anything with the gallery while uploading files - it's important not to leave this page until the upload is complete.
Will my client galleries be available to the public?
For public posting of photos - use the portfolio, the gallery is private by default and is accessible only by link. When adding a gallery, you can protect it with a password, select the “password protected” function when creating it, so that only those who have a password and a link to this gallery will have access.
Why does a zip file download when I download photos? Where can I find the photos after downloading the archive?
Zip file is an archive format made specifically to allow users to upload all their photos in one file at once. After the download is complete, the user needs to unzip the files (by clicking on the archive file). In most systems (Mac OS, Windows, iOS, Android), the archive can be found in the Downloads folder in the file system.
Why do I get errors when uploading photos?
There may be several reasons for errors during the download process: lack of or poor quality network connection, insufficient memory on your device, or other service infrastructure errors. If you have any problems with the service, please contact us at hi@pix.bi or via the chatbot on the website.
If I still have questions, where can I go for help with pix.bi?
If you have any questions about the service, you can always contact us at hi@pix.bi or via the chatbot on the website.